Company Profile
CityWatch Security is an Australian-owned and operated company established in 1986. We are a dynamic, innovative and growing provider of security products and services Australia-wide. Our headquarters are based in Brunswick, but you’ll find our staff all over the country, because we’re always protecting what matters.
The CityWatch Security team is led by seasoned security professionals with extensive experience in industries covering health, entertainment, retail, events and education. We excel in delivering tailored security solutions that prioritise safety and efficiency.
Committed to ethical practices, we focus on fostering trust and transparency with our clients, leading to long-standing relationships. Our diverse expertise ensures that we meet the unique needs of each sector, from healthcare to luxury retail.
We are proud of our reputation
We are equally proud of our people, who allow us to keep growing. This is why we invest in them through training, development and reward programs.
Service Delivery Ethos
Over the years CityWatch Security has gone from strength to strength, securing work with some of Australia’s most highly regarded and best-known brands as a result of our service delivery ethos:
- We provide highly trained, competent personnel who strive to deliver service excellence.
- We achieve customer satisfaction with reportable KPIs across our security services.
- We are solution-based and results-driven.
- We do not believe in ‘one size fits all’ solutions.
- We back our security personnel with efficient reporting systems.
- We comply with all legislative requirements and are transparent, accurate and accountable.
- We have corporate governance policies and trade compliance programs across our entire business.
Our Company Values
We stand by our values. Our business goal and focus is to protect you, your people and your assets, allowing you to focus on your own business, people and customers.
Our ethical values include:
- RESPECT
- SAFETY
- INTEGRITY
- TRANSPARENCY
- ADAPTABILITY
- COMMUNITY
Our Mission Statement
CityWatch Security aims to provide industry-appropriate, reliable and environmentally responsible, user-friendly, sophisticated security systems and services to businesses in various commercial and government sectors.
We aim to deliver this with accountability, built into a high level of service delivery. And we commit to turning up on time and ready to go.